Contact Us

The team at Loto Santiago are on hand to provide any help for you should you need it anytime in the week. You can find various ways of contacting the team below depending on your preference, but you might want to check the FAQs page before doing so as your question may be answered there and can give you information quicker than we are able to reply to.

We aim to reply to all messages as quickly as possible, but please bear in mind that during periods where the jackpot is high it may take longer to reply to enquiries depending on the number we receive.


We aim to respond to all emails within 48 hours.


The Lottery Company Ltd
The Exchange
Station Parade
United Kingdom


Our offices are located in the United Kingdom so we only suggesting sending us post if you are in the UK, due to the costs of sending international mail.

Quick Help Information

Before you send us an enquiry, please read the below in case it can help answer your question faster.

I've won a Loto Santiago Prize
I’ve won a raffle, sweepstake or competition
I’ve forgotten my password
Other Enquiry

Other Lotteries

Please be advised that Loto Santiago is not associated with Polla Chilena in anyway and has nothing to do with their lottery draws or games. If you wish to contact them regarding their lottery draws then you can visit their website below.

Polla Chilena


Telephone: +562 27972910 (Working hours - Monday-Sunday, 8:00-21:00)